Precious Babies. Anxious Families. Professional Support.

Professional care is just the beginning. Caring for preemie babies is more than treatment plans, tubes and wires. It’s caring for the entire family; creating loving, nurturing moments for babies at risk.

Patient + Family Care believes in blending technology and state of the art medical care with a family friendly focus that is crucial to helping a baby thrive. We partner with organizations, units and frontline staff to help create the best possible outcome for every family in the NICU.  We also provide an additional layer of support directly to families by providing a parent support network which blends professional connections, education, support and peer to peer networking.


Is your NICU family friendly? Evaluate your current level of care against nationally recognized criteria. Identify areas of improvement and the lasting benefits of those improvements.


Explore best practices, share challenges, and gather resources to transform your level of care, improve patient outcomes, and enhance patient satisfaction.


Create lasting change in your organization, your unit. Equip caregivers with the tools they need to provide quality care to the entire family of an early baby.

Sara demonstrates a passion for families and creating a positive hospital experience in her encounters with families and staff. The quality of the experience that families have in the stressful period after the birth of a premature or sick infant can provide a supportive foundation for the family’s future. All staff nurses that care for critically ill patients benefit from the strategies that Sara emphasizes in the education she provides. Her style is warm and casual, peppered with personal stories of how the strategies have been effective. Sara is approachable and positive, making her presentations so enjoyable and beneficial.

Mara Kerr RNC, MS

Nurse Educator

After 9 years, I still remember exactly how Sara made us feel calm in the face of uncertainty and the unknown. She will always be a part of our story as she brought light to one of our darkest hours.

Amber Shaffer


Passion & Professional Expertise

As a nurse in the NICU, I quickly realized the significance of my role in determining patient outcomes. The focus of the NICU is technology and life-saving care for fragile patients. Yet these tiny babies need a deep connection with family for the best possible outcome.

My goal is to bring change to the NICU... the kind of change that helps fragile babies thrive by supporting the needs of the entire family while caring for the child. My passion is improving patient outcomes by creating a family focused level of excellence to the NICU. And to be an additional layer of support to families by providing resources and communities to break the feeling of the isolation one has of being a NICU parent.

© Copyright Patient+Family Care. Homepage photo trio by Ashley DuChene Photography.