Today we celebrate the launch of our new and improved Parent Support Community!
Patient+Family Care is excited to share the launch of our new and improved NICU Parent Support Community. While our previous community was successful and received great reviews, we are always looking for ways to improve our customer experience. We decided to collaborate with many of our previous participants and ask them what was it that they wish they would have seen included in the community, and what information would they have found to be helpful to be included in the program to feel even more supportive while they were in the NICU. Overwhelmingly, they all said mental health, self care and preparing for discharge.
These participants not only offered up these topic ideas, but they also offered to help create the content and provide suggestions so that new participants would truly hear exactly what parents felt was most important. The common goal the parents and Patient+Family Care had in mind was to create a safe community where current NICU families that joined would learn how to not only survive the NICU journey..... but they would THRIVE!
What are the benefits of this unique community?